The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic ...

Major CrowdStrike outage overshadowed most other IT problems, but this year also saw IT systems accusing employees of theft, ...

Organizations are interested in leveraging AI to optimize internal processes and analyze data for insights, but security, ...

Businesses everywhere are making moves to adopt AI technologies and protocols in their organizations. Yet, as this wave ...

The Chicago-based airlines has moved beyond the pilot phase with production LLMs built on a strong data foundation in the ...

From AI hazards to the CrowdStrike fallout, the growing threat landscape is emboldening CIOs to articulate resilience plans ...

When people hear about a deepfake attack, they sometimes call it a failure of process. Yet at the end of the day, processes ...

Hear from Meredith Whalen on transitioning from AI proof-of-concepts to real-world impact. Key steps include developing a ...

Buyers are consolidating, pricing and delivery models are shifting, and AI is (of course) having a major impact, but vendors ...

CIOs now lean on shorter-term, more flexible plans, saying there’s too many unknowns to plot IT strategies years ahead.

The second release of Salesforce’s agentic AI platform offers an updated reasoning engine, new agent skills, and the ability ...

As organizations strive to modernize applications, an effective and automated DevOps toolchain becomes critical.